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Support: 1-866-241-6556
Support: support@protectandaccess.com
Disclaimer : Protect and Access declares hereby that the third party brands it supports, may be able to offer similar service without any cost. Protect and Access does not have any sort of affiliation or representation with any of third party brands, products, or services. The logo, content and other elements shown on this website is the sole property of the Protect and Access website. Protect and Access is an independent service provider and its not affiliated with any brand and the logos of third parties are for informational purpose only. It is advised that customers and clients should check our terms and conditions, features, products and services and prices from time to time as they can change without notice. The use of third party trademarks, copyright, registered or patent pending symbols is only for informational purposes. Please see our Terms and Conditions for more details.

PRIVACY POLICY

The following statement discloses Protect and Access's privacy policies for its web site. Clients and customers are requested to check back periodically since we update our Privacy Policy without notice.

Protect and Access takes its responsibility of keeping the information of customers secure. We understand and respect your desire to protect the information which you provide to us and we do our very best to make sure that these remain protected. Within this page you shall find which information we need from you at various stages and situations.

Our company shall require personal information from you only when you are placing an order for a product or service. Personal information shall also be required when you are registering for the first time, when you are browsing our pages or are requesting an advice. Other instances where personal information from customers is requested are during instances of free registration and when you contact us regarding activities on your own website.

Protect and Access shall require you to furnish information when you request us for technical support. At such instances the information you need to give are your registered user ID, and information about your computer hardware, software and the nature of the problem you are experiencing.

The decision to proceed with any activity on our website rests with you, including the decision to share personal information. However, please note that if you do not wish to provide the requested information, you may not be able to complete the specific process.

How we use this information

a) Personal Information-
Our company shall ask you for such information from time to time which shall help us to give you a better service or which shall allow us to contact you more easily. To receive the services of Protect and Access and our toolbar, you need to register first. During registration you are required to furnish contact information which the company shall protect and keep secure. Such information shall be used by us to contact you regarding your requested order.

b) Payment Information-
The company shall use the credit card information and other payment option information for the purpose for completing a payment initiated by the user. Protect and Access may use a third party system for verifying the credit card before billing. For this, information such as user name, credit card number, expiration date and billing address with the credit card processing company shall be shared with the said third party. When a user’s payment is being processed, our company records information such as amount of payment and other data pertaining to the transaction. Third parties receive this information from us only to the degree necessary to complete the payment.

c) Computer System Information-
1) Subscriber Computer –
In order to serve you better, we may ask you information related to your computer. Such information may include, but are not limited to, information of your computer, ago or date of purchase of your computer, its ID number, the type and model of the computer, current hardware or software you use along with it and other such information. Our company asks for such information just to serve your needs better and to help us update our support tools and enhance our supported products list.

2) Remote Access-
In our remote access services, out technicians gain access to your computer, with your express permission, in order to solve any problems which you may be having in your system. Our company uses quality tools to allow our technicians to diagnose the problems in your computer and correct them accordingly. The technicians and experts do not gain access to the Remote Access software until their extensive training is complete. Under no circumstance will our employees extract confidential and sensitive information stored in our servers.

3) Diagnostic tools-
Our website employs a variety of online diagnosis applications for the purpose of collection of various kinds of information about the state of the computer system and the various applications running on it. When this information is extracted, these are packaged into a document. The document contains all the information to be used by the company. This is sent over to the servers of the Protect and Access Company and also to third party servers. Out company studies this information and uses it to help in the diagnosis and solving of problems of the end users. Such information never contains anything sensitive such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.

4) Live Help Session Records
During the Live Help Sessions, the company reserves the right to monitor the sessions both offline and online. Help Sessions are monitored by a Technical Support Executive for the purpose of monitoring and maintaining the service quality. Apart from this, we may record the on-line and off-line sessions which are conducted on our website from time to time for the purpose of user reference, to help in the resolution of disputes and to solve complaints. The records of the sessions are kept secure to keep a record of the service, for building a support knowledge base and for conducting an internal market research. Such data shall not be correlated with personally identifiable data about individual customers.

Security

Protect and Access website cares for the information provided by the surfers and takes a number of steps to ensure the safety and security of the information. This is done to protect the personal information of the surfers. These steps are both technical and procedural. These include but are not limited to usage of secure socket layer for transferring of credit card information. Such steps successfully protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

The website takes great care to protect the information provided by our users. We protect such information both online and offline. During the registration stage, the user needs to fill up a form and enter sensitive information such as credit card number. This information is encrypted and protected by state-of-the-art encryption software. When the user is on our secure page, such as the Registration page, you can see on the bottom of your browser that there is a small icon like a lock. On such pages, this icon remains locked to indicate sensitive information given on such pages are secure.

Apart from employing a range of measures to protect sensitive information online, we also protect your information offline. Regardless of the sensitivity of the information given by you, all of it is kept secure in our office. There are used only when our employees need them to perform a specific job (for example, our billing clerk or a customer service representative). They use password-protected screen-saver so that even when they leave their desks your information remains untouched and completely secure. When they return, they re-enter their password to get access to your information.

All of our employees are constantly updated with the latest ways to maintain security and privacy of customer-given information. Furthermore, at every quarter and at each time our policies are updated, our employees are reminded of the importance of the security and privacy of information provided by the customers. Lastly, the servers which we use to store all the information are kept in a secure and protected environment. Our company discloses only the information desired by the government agencies.

Statistical information

Protect and Access tracks the browser types, domain names and IP addresses of all those who browse our websites. This information is used only in the production of traffic statistic reports to our website. You can be assured that your personal information shall not be recorded.

Privacy policy of other companies
Our website contains links to websites of other companies. While we are responsible for privacy of our users on our websites, we do not control the same on other websites. It is advises that you read their privacy practice documents carefully as they may be different than ours.

For further enquiries you can just call us on:
USA : + 1 302 300 1738
You can also email us at
support@protectandaccess.com

Protect And Access has not engaged any outbound telemarketing firm and does not engage into outbound telemarketing activities whatsoever.

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